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The Use of Technology in Construction to Improve Customer Experience

By admin - December 27, 2024

This brief paper will attempt to describe what we do at K Homes, including the significance of technology use in construction, our justifications for our methods, and our expectations for its future development.

Utilizing the Internet to Increase Productivity and Enhance Customer Experience
According to Bill Gates, “the Internet is becoming the town square for the global village of tomorrow.”

In the modern world, the internet has transformed practically every industry. An example of this would be the widespread use of digital banking. Similar to this, hyperlocal food delivery services and ride-hailing tech businesses in the automotive sector have raised the bar for customer satisfaction in some of the biggest industries globally.
Large e-commerce enterprises like Amazon and Alibaba are a must when discussing the internet in business. What about the business models that are clearly offline and found in sectors like fast food restaurants or clothing? For the benefit of their clients, they even employ linked systems.

How would you rank your experience making a purchase from the aforementioned industries? Every one of them must have at some point been associated with a feeling of joy and contentment. At one time or another, IMPS, UPI in banking, Swiggy or Zomato in delivery, Uber or Ola in ride-hailing, and Amazon have all provided us with excellent customer service, not to mention incredible (often unsustainable) savings!
When we purchase a laptop or a car from an offline retailer, it works similarly. We always know how much we must pay and what we are paying for, so there is no room for doubt.

What about the experience of customers in the building industry?
But what about that wonderful moment when you were creating your ideal house Was the process of buying fifty bags of cement for your home’s concrete enjoyable? What about the occasion when you completed your assignment precisely on schedule and within the first budget you had set? We have a problem that needs to be solved right now, regardless of how hilarious or strange any of the above seems to you. Large-scale construction has not yet benefited from the advent and advantages of technology.

Through this approach, we are not only improving operational efficiencies but also elevating the customer experience by ensuring timely delivery of quality materials and services at competitive prices. Ultimately, Khomes is positioning itself as a key enabler of digital transformation in the construction industry, helping businesses adapt to the evolving landscape and build smarter, more sustainable structures.

When you make a decision or change a preference, that information is immediately shared with all the service providers involved in your project, whether they’re contractors, suppliers, or designers. The best part? This sharing happens in real-time and in a way that ensures no one misses important details.

The internet plays a crucial role in reducing unproductive hours of work, which directly leads to an improved customer experience. The construction industry is embracing an era of rapid technological innovation, with transformative tools and machines like connected equipment, drones, autonomous vehicles, and 3D printing becoming commonplace. These technologies not only enhance productivity and safety but also help create a more transparent, sustainable, and customer-centric construction environment. As these tools continue to evolve, the potential for further improving the efficiency and outcomes of construction projects will only grow, ultimately reshaping the industry for the better.

Looking forward, the construction industry will continue to embrace emerging technologies, potentially bringing about even more radical changes. Innovations like artificial intelligence (AI), machine learning, and advanced materials are poised to further revolutionize the industry, leading to smarter, more efficient, and sustainable building practices that will define the future of the built environment.

Data has evolved from a passive resource to an active driver of innovation and process improvement. Whether in construction, healthcare, retail, or manufacturing, data has the potential to not only optimize existing processes but also create entirely new ways of doing things. Elon Musk’s observation about the “magic” of technological progress is spot on — what was once unimaginable is now possible, thanks to the ability to collect, process, and analyze data in ways that push the boundaries of innovation.

How Khomes utilizes data for enhancement and innovation


We employ straightforward data analysis and fundamental machine Learning features to continually enhance our data with each new bit of information regarding supply trends,  technology assessments, cost and efficiency evaluations, quality metrics and customer experience elements are encapsulated in this.

We can identify which sections may be further optimized by utilizing data Further More by analyzing the data, we will identify particular opportunities Fore Modularization and technology transfer the upcoming future.

For instance, we understand that a specific work task, like brick masonry, has established inputs related to labor man hours necessary per cubic meter, required materials, and so on. Suppose we collect numerous data points from various service providers utilizing our platform, performing this identical activity per cubic meter. We can effortlessly identify trends and create a model for the optimal expected expenditure per unit of brick masonry work.

Now broaden this straight forward data-driven across numerous method tasks required to finalize a construction process. This can assist us in efficiently innovating the management of the construction process on-site, regardless of scale. That being said, we do not exchange data. We make certain that data remains secure and safeguarded, implementing all required access controls. We prioritize the confidentiality of both clients and companies regarding data handling.   

So Software Solutions for a Pleasurable Customer Experience

We view our customers as welcomed guests at an event, and we take on the role of the hosts”. Out Daily Responsibility is to enhance every crucial element of the customer experience slightly” – Jeff Bezos

Historically, customer experience has often been overlooked in the industry. Software, technology, and marketing have all focused on businesses and professionals, and valid reasons too. Recently, builders have begun to consider enhanced experiences for customers. Consequently, we have begun noticing sales in experience within the segment. The Construction industry, as an experience, is still anticipation the development of a high quality customer experience.

Virtual Reality within the Construction Industry

Here is where our software solutions play a role. Our virtual reality offering allows contractors and architects to guide you through a building as if it has already been built.  VR allows you to conduct virtual tests of different building finishes, fixtures, and furniture as required. Furthermore, VR Can Demonstrate the costs effects of a new product replacement instantly using BOQ tool.
Our restricted PRO Tools experience includes automatically generated photo updates and timeline charts. Most importantly, you can obtain the data with precisely the right level of information and detail.

Our goal is to make the building construction process and decision making as enjoyable as buying a car, utilizing technology to assist you.

Building is on-site production.
Profitability arises from productivity, efficiency, management, austerity, and business management methods.” – Carlos Slim
We consider construction to be an onsite tailored manufacturing process. thus we incorporate as many best practices and efficiency monitoring as we can from a traditional factory based production system to onsite construction. We monitor basic factors such as the use and completion based to onsite construction. we of raw input materials, workforce, and equipment. This is subsequently applied to monitor discrepancies in actual site regarding cost and time compared to the plan.

This monitoring allows us to resolve problems significantly sooner than normal.

In certain aspects, numerous significant projects are employing these techniques and their highly polished versions through the use of sophisticated software. The uniqueness of Khomes tools is their capacity to be utilized for significantly smaller projects. This can be achieved with almost no additional effort on your part. in a sense, KHomes is accelerating the arrival of technology in construction.

Timeline of Internet Technology in Construction: Past, Present, and Future

I have stated that, in the future, every company will become an Internet company.” I continue to hold that belief. “More than ever before, indeed.” – Andy Grove

Much of the data gathering and monitoring we conduct may not have been feasible until recently. Due to the normalization of fast mobile data, everything has now become quite simple.

In the upcoming future, we will witness a significant enhancement in the processing power of devices, particularly portable ones. We will experience significantly quicker data- transfer rates. consequently, we will oriented industries surrounding us. Retail, financing, automotive, dining, healthcare, travel, education, everywhere oriented industries surrounding us. Retail. And construction is certainly beginning to keep pace. The advantages of employing technology in construction will be evident as daylight.

At Khomes, we aim to lead that revolution for as long as we can!

The technology to revolutionize construction has arrived!

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